- How
long will it take before I can use my
hosting account?
After the signup process has been completed
and payment made, you will be able to
start using your new hosting account immediately
. If you are going to use a new domain
name with your account, it may take up
to 48 hours before your new domain name
will be functional.
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- What
is the cost for renewing my Free domain
name after the first year?
As long as you renew your hosting account
with us, you do not need to worry about
the domain renewal fees because we will
renew your domain name for FREE of charge.
If you wish to renew the domain name without
our hosting services, each domain name
can be renewed at $12.99 / year for .com,
.net, .org, .us, .biz and .info domain
names.
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- What
is the cost for renewing my Bananic hosting
account after the first year?
You will be able to renew your hosting
account with Bananic at the same cost
as when you initially signed-up for our
hosting services or the current price,
whichever is lower.
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- Can
I park the "free domain name" on one of
my existing domain names used with your
hosting service?
Yes you can add the new free domain name
parked on the web site, or being an alias
pointing to the same web site. But once
you claim the "free domain name", you
are no longer entitled to transfer your
existing domain name to Bananic for Free.
You may either choose to claim "one Free
domain name" or "one Free domain name
transfer" with every of our hosting accounts.
If you choose "one Free domain name transfer",
we will extend your existing domain name
expiry by one year free for you if successful.
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- Do
you provide 24 hour telephone support?
Currently we do not provide onsite & telephone
support to our customers. But do be assured
that we do respond to tech support requests
via emails in a timely manner. Email tech
support is available 24 hours a day, 7
days a week.
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- Am
I allowed to send SPAM using your service?
As Bananic defines spam to be mass, unsolicited,
impertinent messages (i.e. junk mail),
accounts which send spam will be immediately
terminated, and will be charged theft
of service fines up to $1 per message
plus a $10 processing fee per complaint
received.
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- Am
I allowed to SPAM advertise a website
hosted by Bananic ?
You can not SPAM advertise any website
hosted by Bananic. We will be forced to
terminate websites that are SPAM advertised,
because SPAM advertising will cause our
servers to be blacklisted even though
the Spam emails are not relayed via our
servers. There will also be $10 processing
fee per complaint received.
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- Am
I allowed to host materials offensive
to certain quarters in my account?
No. You are not allowed to host sites
that criticize a person, an organization,
a community or violate copyrights, trademarks,
trade secrets, or any other statute.
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- Can
I cancel the hosting at any time, or is
there a minimum contract for the amount
of months that I must keep the site with
Bananic?
You can cancel your account at any time
and there is not any contract for the
amount of months that you have to keep
the site. When you cancel your account,
we will refund the amount equal to the
remaining unused portion of your account
minus the cost of the Free domain name
or Free domain name transfer (if applicable).
The amount will be refunded back to your
credit card but there will be a small
charge for the credit card billing processing
fee. This fee is imposed to us by the
Credit Card Companies.
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- Do
you provide any Web site development tool?
Currently we do not provide any web development
tool, but you can use any web site generator
such as Macromedia Dreamweaver, Netscape
Composer, Hotdog Pro, MS.FrontPage and
etc as long as the generator is able to
fulfill your page requirement. After you
create your webpages, you can use a file
transfer program (i.e.CuteFTP) to upload
your html files to your hosting account.
The software is availabe at http://www.cuteftp.com.
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- Will
there be any discount for Non profit Organizations?
Our hosting accounts are already very
reasonably priced at USD 39.96 per year
with a Free domain name. So currently
we do not offer additional discounts for
non profit organizations.
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