Support Documents

* Frontpage 98/2000/2002 extensions are included with all web hosting accounts.

  • Bananic provides you with Frontpage Extensions for FREE.  If you would like to have them installed or removed from your account, please fill our support request form.

  • We only provide technical support for the Frontpage 98/2000/2002 'extentions', we do not provide technical support for the 'use' of the "FrontPage 98/2000/2002 Software". Please visit Microsoft FrontPage Site if you need further assistance with the FrontPage 98/2000/2002 software.
The most frequently asked question when using FrontPage is:

"I have uploaded all my webpages, but why I am still seeing your standard Welcome Screen?"

Answer: There are usually two reasons for this case.
  • Our standard welcome message page is named 'index.html'. Your homepage must also be named index.html in order to overwrite the default welcome message. If your current homepage is not named index.html, all you need to do is to rename your homepage to index.html within FrontPage and then republish. You will get some messages asking if you really want to change the extension and overwrite the existing index.html file on the server, the answer would be 'Yes to all changes'.

  • You have uploaded your webpages to the wrong folder on the server. If you are using FrontPage to publish  your files, you should automatically be publishing to the correct folder. The location to publish your site should be in the form of and not However, should you be using FTP to upload your pages, please be sure that your Remote Directory field is set for "/". Both FrontPage and FTP should not be used together as this would corrupt the frontpage extensions.
1. Start Microsoft Frontpage.

2. Open the web you've created by selecting File > Open Web . Select the directory  where you have stored all the html file you have created and click "Open".

3. Choose File > Publish Web

4. If your "Destination Web Server" doesn't appear in the Publish window (it won't the first time you publish to our server) CHOOSE "More Webs" and type the location of the web to publish to. Hit return.
IMPORTANT: Use as the Destination Web Server to publish to our server.
Leave the "Destination Web Name" BLANK.

5. You will be asked for your USERNAME and PASSWORD. This is your web hosting account USERNAME and your FrontPage PASSWORD. Your FrontPage password is the password that you have provided when you signed-up for our service.

6. You can watch the progression of the upload by looking at the bottom left corner of FP Explorer.

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  • Troubleshooting

    FrontPage starts the Web Publishing Wizard when I try to publish.
    Cancel the operation and email support to have the FP extensions installed/repaired.

    Server timing out when publishing larger websites.
    This happens to websites with relatively large file size, the uploading link times out in the process of copying the website to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. Please contact support if this situation persists.

    Receiving Error - "Front Page Extensions not Installed"
    This error is frequently being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.

    NOTE: Frontpage extensions are easily corrupted. Both FrontPage and FTP should not be used together as this would corrupt the frontpage extensions.

    Receiving error - "Root Web Busy"
    FTP or telnet to your site and remove the "service.lck" file in /_vti_pvt. This usually happens when an FP session is interrupted before completion.

    I published my website but it's not there!
    This occurs when the "Destination Web Name" is filled in when publishing to our server. This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level "/" where it should be.

    My counter, bbs, guestbook, etc isn't working.
    These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.
    Please ensure that you do not upload your website using the FTP protocol from your Frontpage. All Frontpage specific features will not work if you upload your website using FTP from Frontpage.

    My search bot doesn't return any results.
    The "/" directory must be world readable AND you need to recalculate links BEFORE publishing (or after editing directly on the server). If it still doesn't work, FTP to the server and go to the /_vti_txt/default.wti directory. Delete any files that begin with "ALL.". Don't delete any other files. Then using Windows Explorer, do the same thing on your PC. Recalculate links, test locally with your browser and publish.

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  • Additional Information

    If you need further assistance using FrontPage, please visit

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