Support Documents
* FTP access is included with all web hosting accounts
  • For MAC Users (FETCH)

    The following information is contained within your account activation notice and is needed to connect to your web site via FTP:

    FTP Server

    Each time you run Fetch, the New Connection window will be displayed. A profile contains the information needed to connect to your web site. Creating a profile now will eliminate the need for you to configure the software each time you wish to connect to the web server via FTP. To create a new profile, select "New Connection..." from the File menu. Next, enter the Host (, User ID (yourdomain), and password for your web site as illustrated below.

    fetch1.gif (8082 bytes)

    Don't worry about the Directory option right now. When you have your Host, User
    ID, and Password entered, click on the OK button.

    The next window which will pop up will look virtually the same as below, except
    that yourdomain will be in the pop-up window.

    fetch2.gif (14266 bytes)

    Bookmarking the Connection

    You should take the time, now that you have established your connection, to
    make it easier for you to get here next time. Under the Customize menu, select New Shortcut. A window will pop up called Bookmark Editor, as below. It will already have your name, Host, and User ID filled in. Under Type, choose File from the pop-up menu. If you would like Fetch to remember your password so you won't have to type it in each time, type in your password in the Password field. Now, under the same Customize menu, choose Preferences, and under the General tab, make sure the connection you just entered is selected as the default shortcut. Next time you open up Fetch, your shortcut will be opened automatically and all you'll have to do is click the OK button!

    fetch3.gif (5617 bytes)

    How to Transfer Files

    Refer again to the sample window above. You need to double-click on www to get to your web directory. This is where all your files will be downloaded, and/or you will create sub-directories. The only system directory that you may need to use is cgi-bin; this directory is reserved for custom scripts. To make your home page load automatically, name the HTML document "index.htm" in lowercase and upload it to the www directory of your account. To upload a file or files, simply drag them from your hard drive onto the Fetch window when you are in the appropriate directory or subdirectory. Be sure to upload HTML documents and scripts in Text mode and images in BINARY mode. Or to make life easier, click on the Automatic button as shown in the sample window above, and Fetch will decide the proper format. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s).

    To insure that the Automatic selection works properly, make sure the selections under the Upload tab in the Preferences window looks the same as below.

    fetch4.gif (6843 bytes)

    As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to hit the Reload button in the Netscape button bar. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.

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