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* FTP access is included with all web hosting
accounts
- What
is FTP?
- How
FTP works
- How
do I use FTP?
- Where
do I get an FTP program?
- Where
do I put my web page files/images?
- I
uploaded my files but I get an error in my browser
saying the page either can't be displayed, can't
be found or no permission.
- I
uploaded my files but I am still seeing the
default Welcome Page.
- I
can't login to my server.
Back
to Support menu
- What
is FTP?
FTP stands for "File Transfer Protocol". FTP
allows you to upload files located on your computer
hard drive to your new web server. You
have unlimited access via FTP 24 hours a day.
As such, you can create and maintain your web
pages on your own computer and upload files
to your web site anytime of the day. There are dozens of free FTP programs available
on the Internet and you are free to use whichever
you choose. If you are a PC user, we have provided
instructions below for using one program in
particular; "CuteFTP". We
recommend a program called "Fetch"
for Mac users.
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-
How
FTP works
As
soon as you signup with Bananic,
you will receive a login username and password
for your account. When you login to
your ftp account (ftp.<yourdomain.com>), the session begins in your website
directory at "/" which is accessible
via the URL http://<yourdomain.com>/
and http://www.<yourdomain.com>/
All of the files associated with your
website needs to be placed in the "web" folder
in your account. Please DO
NOT delete any directories in your account
that you did not create. This includes
the folder: cgi-bin.
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-
How
do I use FTP ?
When you have your FTP client logged into
the server, you should upload all your web
page files/images into the "/" folder.
This folder should contain files that you
wish to publish online on your site.
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- Where
do I get an FTP program ?
If you are using a Windows based PC, you can
download CuteFTP for windows from http://cuteftp.com/download/index.shtml
If you are using a Mac, you can download
Fetch from
http://fetchsoftworks.com/
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-
Where
do I put my web page files/images ?
Once you have your FTP client logged into
the server, you should upload all your web
page files/images into the "/" folder.
This folder should contain files that you
wish to publish online on your site.
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to Top
-
I
uploaded my files but I get an error message
saying the page either can't be displayed,
can't be found or no permission.
Ensure that you have uploaded your
files into the correct folder (Please also
check that all your filenames and links are
lowercase. The
server's file system is case-sensitive; a
big "A" is different from a small "a"). The
name of the main page for your website must
be one of the following or you will get a
forbidden error:
index.cgi index.php index.shtml index.html
index.htm default.html default.htm
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- I
uploaded my files but I am still seeing the
default Welcome Page.
You must replace the index.html
file in your account in order to make your main
page the default page. To fix this problem,
simply rename your main page to index.html or
delete the existing index.html file.
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- I
can't login to my server.
First, if you have just registered
a domain name or have an existing domain name,
check to make sure your domain name has been
transferred to our servers before you can login
using your domain name. If your domain name
has not been fully transferred or registered
you will not be able to FTP using your domain
name. Instead, you will need to use the server
name we have provided (please refer to your
account information that was emailed to you).
If your domain has been transferred, it is possible
that you are entering the wrong username or
password. Lastly, it could be a network connection
problem. Please inform
us if you think this is the case,
and we will investigate the matter.
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Note:
If you are using FrontPage Extensions to publish
your site, do not use FTP as your frontpage
extensions may be corrupted.
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to Support menu
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